Shipments and Returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via DHL with tracking and drop-off with signature.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
We believe the security of our products it’s more important than the presentation of them, although you can add a gift box if you asked for an additional work such as resizing of the product the shipping would take more days
We accept refunds if the product received doesn’t match the description of the one bought or there’s a problem such as the watch purchased not working, you can ask for more information
All returned jewelry items must be in the same condition as was sent to you. No jewelry will be accepted for return if it is damaged, altered or worn..