At Hill Jewelry and Watches, we want you to be satisfied with your purchase. If you receive an item and decide to return or exhange it, please read the information below to know how to proceed.

Eligibility for Returns and Exchanges

• Items that have been engraved, altered, or modified are not eligible for return or exchange.
• Pieces must be in unworn conditions, with all protective materials and tags attached.
• To return or exchange an item, please contact us via email at info@hilljewelryandwatches.com within 7 days of delivery.

Once your request for a return or request is approved, you will be asked to send the item back to us using the same shipping method that was used to receive it. For example, if we used Fedex 2Day with direct signature, you will be expected to do the same.

Once we receive the item, it will enter our quality control inspection process. If the item is deemed acceptable for return, it may take up to 7 business days to process your refund or exchange (the final refund time may vary depending on your bank’s policy).

Refunds will be issued to the original payment method used for the order. Refunds will only be issued after we receive the item back and confirm it is in good condition.

If you need assistance or have any specific requests, please email us at info@hilljewelryandwatches.com for more information.